Consumer Protection & Quality Assurance

Return & Refund Policy

Clear, equitable rules governing material returns, custom architectural commissions, and workmanship defect remedies under the Electronic Transactions Act, 2008 (Act 772) of Ghana.

Effective Date: September 2026 • Version 2.3

Premium Quality Assurance

Sellux Plaster Limited stands behind the structural integrity and aesthetic excellence of our materials and installation craft. Our return and refund policy is structured to comply fully with Ghana's consumer protection laws (Act 772 and Act 137) while maintaining practical industry standards for high-grade construction finishes.

1. Standard Physical Materials (Drywall, Tiles, Metal Profiles)

For standard materials purchased directly from our e-commerce catalogue (e.g., standard 12.5mm gypsum plasterboards, acoustic ceiling tiles, galvanized metal studs, joint compounds, and fasteners):

14-Day Return Window: You may request a return within fourteen (14) calendar days from the delivery or collection date.
Eligible Condition: Materials must be strictly unopened, completely undamaged, stored in a dry indoor environment free from moisture absorption, and accompanied by the original tax invoice.
Restocking Fee: A standard 10% restocking and inspection fee is deducted from the refund balance to cover warehouse inspection, handling, and restacking.
Return Freight: The customer is responsible for safe transit to our central Odorkor warehouse depot in Accra. If materials were delivered in error or arrived damaged due to our logistics carrier, Sellux Plaster covers all return freight costs.

2. Custom-Fabricated & Bespoke Architectural Products

Custom mouldings, ornamental POP cornices cast to specific client designs, CNC acoustic ceiling panels, and prefabricated curved drywall bulkheads are custom-commissioned goods manufactured exclusively to your project's unique measurements.

Statutory Non-Refundability: Pursuant to Section 23(2) of the Electronic Transactions Act, 2008 (Act 772), custom-made goods produced according to consumer specifications are exempt from statutory cooling-off return rights once fabrication, casting, or CNC routing has commenced.

Defect Replacement Guarantee

If any custom-fabricated piece departs from the approved shop drawings or arrives with casting defects, Sellux Plaster will recast, correct, or replace the defective unit at our sole expense within five (5) business days of verification.

3. Professional Installation Services & Workmanship Warranty

For turnkey architectural installation projects executed by Sellux certified craftsmen:

Joint Inspection Sign-Off: Upon practical completion of framing, boarding, and Level-5 skimming, our project supervisor and the client conduct a joint snagging inspection. Any cosmetic or alignment discrepancies are rectified prior to final handover.
Two (2) Year Structural Workmanship Guarantee: We warrant all suspended ceiling and drywall installations against framing failure, structural sagging, and joint delamination for twenty-four (24) months.
Remedial Actions: If an installation defect manifests during the warranty period, Sellux Plaster will dispatch technicians to remediate the issue free of charge. Cash refunds for professional labor are not granted after formal handover sign-off has been executed.

4. Return & Inspection Procedure

To initiate a material return:

Submit Return Notice: Email info@selluxplaster.com or message our logistics team on WhatsApp at 055 208 8784 with your Order ID and photos of the unopened materials.
Return Authorization: Our team will issue a Return Merchandise Authorization (RMA) ticket within twenty-four (24) hours.
Warehouse Receipt & Inspection: Materials must be delivered to our Odorkor warehouse within seven (7) business days of RMA issuance. Our quality control team conducts a physical inspection for moisture, edge chipping, and completeness within forty-eight (48) hours of arrival.

5. Refund Processing Timelines & Payout Channels

Once returned materials successfully pass quality inspection:

Original Payment Method: Refunds are disbursed strictly through the original financial channel (Paystack card reversal, registered Mobile Money account, or corporate bank transfer). No cash disbursements are made for electronic transactions.
Processing Timeline: Funds are released within five to ten (5–10) business days from inspection approval, subject to your issuing bank's clearing cycle.

6. Inquiries & Returns Helpdesk

For all inquiries regarding returns, material replacements, or warranty claims:

Returns Department: Sellux Plaster Limited

Showroom / Depot: Dr. Busia Highway, Odorkor, Accra, Greater Accra Region, Ghana

Support Telephone: 055 208 8784

Email: info@selluxplaster.com